Withdrawal without giving a reason

If you buy as a consumer at a distance, you can generally withdraw within 14 days of receiving the goods. For separately delivered items in one order, the period starts when the last item arrives; for goods in several parts, when the last part arrives. You may also withdraw before delivery. Sending the notice before the period expires is sufficient.

The exception applies in particular to goods made to your specifications or clearly personalised, as identified on the relevant product page. Production only after ordering is not enough to exclude withdrawal. Rights relating to defects remain available for personalised products too.

Use the form below or send a clear notice to brezi@brezi.sk or in writing to Brezi s. r. o., Horný val 6/13, 010 01 Žilina, Slovakia. Neither this form nor an account is required to withdraw. Include information identifying the contract and goods. Online notices receive an email acknowledgement; this is not an approval on which the effectiveness of withdrawal depends.

For standalone graphic design services or digital content not supplied on a tangible medium, the 14-day withdrawal period starts when the contract is concluded. Placing an order or accepting these terms does not itself consent to losing the right of withdrawal. The exception for personalised physical goods is not automatically extended to services or digital logos.

If you wish a service to start during this period, we request separate express consent and provide the required information. If you subsequently withdraw before full performance, a proportionate charge for the service actually provided may apply only where statutory conditions are met. For a service, withdrawal rights are lost only after full performance if the consumer expressly agreed in advance to commencement and acknowledged the loss of the right. For digital content, the right may be lost when supply begins only after prior express consent, acknowledgement of the loss of the right and the legally required confirmation on a durable medium. Without these conditions, we do not treat the right as lost.

You can submit a withdrawal without signing in. Enter the order reference or other details identifying your contract. Your rights for defective goods are unaffected.

Full nameEmail for receiptOrder reference / contract identificationItems and additional information I confirm that I wish to withdraw from this contract.Confirm withdrawal

Returning goods and receiving a refund

Send or hand back the goods within 14 days of withdrawal to Brezi s. r. o., Antona Bernoláka 44, 010 01 Žilina, Slovakia. You bear direct return costs unless otherwise agreed or required by law. You are liable only for diminished value caused by handling beyond what is needed to establish characteristics and functioning, provided you received the legally required withdrawal information.

We refund payments within 14 days of receiving the notice, using the original payment method unless another method is agreed without fees. On full withdrawal, the least expensive standard delivery charge we offered is also refunded; a supplement for a more expensive choice is not. For partial withdrawal, the refund corresponds to its scope. We may wait for the goods or evidence of return, whichever arrives first, unless we offered collection.

Defect claims

A defect claim is a separate right and is not limited by the 14-day withdrawal period. Email brezi@brezi.sk or write to the claims address above. An order number, description and photograph of the defect are helpful. Liability, repair, replacement, price reduction and termination for defects are explained in section 8 of our terms and conditions.

Model withdrawal form

To: Brezi s. r. o., Horný val 6/13, 010 01 Žilina, Slovakia; brezi@brezi.sk.

I hereby give notice that I withdraw from the contract identified below:
Goods, service or digital content: ____________________
Order number or other contract reference: ____________________
Ordered on / received on: ____________________
Consumer’s name: ____________________
Consumer’s address: ____________________
Date: ____________________
Consumer’s signature, only if submitted on paper: ____________________

You may use this model, but it is not compulsory. Return goods to Antona Bernoláka 44, 010 01 Žilina, Slovakia.